It's my first time to purchase plants from Hirt's Gardens. I'm really impressed with the careful packing and the 2-day prompt delivery service. The plants are all okay. The plants are all okay except for 1 dried leaf on the kiwi but it's not a big issue. My only disappointment is that I ordered Mrs. Iceton Croton but I was sent the wrong one, Mamey Croton. I emailed them and I'm indeed amazed and fully satisfied at their prompt positive action. They immediately sent me the right one and allowed me to keep the wrong one. I will definitely order plants from them again.