After receiving the item, contact us immediately if there is a problem with the order. Often a photo will solve the problem. Please send a photo of the plant with your order number to email@example.com. Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation. All seed and plant sales are final and there is no guarantee. Each living plant is unique and may vary in size, color, or shape depending on the season.