The clematis was improperly packaged and arrived broken at the base and covered in dirt. I notified the vendor same day by email and sent detailed photos with a description. He responded with a request to send additional photos once the plant was cleaned up and re-potted. Odd request - but I complied. There were 4 plants total in the order - 2 were badly damaged. I asked for a refund or replacement on the 2 damaged ones - no response received. I’ve purchased from many nurseries before, and this has been the worst experience thus far. I’m never going to order from Hirts again. Also, shipping was the highest I’ve seen, so it’s amazing that other small, family-owned nurseries manage to ship plants for less and everything has arrived undamaged and healthy.