Hirt's Gardens® Victorian Parlor Palm -Chamaedorea Neanthe Bella-2 Pack 2.5" Pot

We ship our plants via USPS, so check your mailbox if it is a smaller item.

To ensure your plant stays healthy and happy, we ship it in its original nursery pot—just as it was growing in our greenhouse. There’s no need to repot right away.

We recommend letting your plant acclimate to its new environment after the journey. Give it a few days in a cozy spot with the right light and water, and let it settle in before making any changes. This helps reduce transplant shock and gives your plant the best start in its new home!

Yes! The photos with the white background are actual images of the plants we grow and ship.

Keep in mind:

• If you’re ordering a plant in a 2.5" pot, it’s a starter plant. That means it will be smaller in size and will need time to establish roots and grow before reaching maturity.
• All plants are healthy and ready to thrive with a little time and care!

To see if a specific plant is available, head to our website and use the search bar (look for the magnifying glass in the top right corner).

Type the name of the plant you’re looking for.

Click on the product listing to view the details.

If the plant shows up in the search, it’s available! Under “Currently Available,” you’ll see exactly how many we have in stock.

If the plant doesn’t appear, it’s currently out of stock.

We receive new shipments regularly, so feel free to check back often—your favorite plant might be back sooner than you think!

If you received a perennial during the winter months, it may arrive looking brown, bare, or even lifeless. That’s completely normal—it’s simply dormant, not dead. Many perennials go into a natural resting phase during colder months to conserve energy for the growing season ahead.

What should you do?

Keep the plant in a cool, dry place with some light.

Water lightly every 3 weeks—just enough to keep the soil from completely drying out. Avoid soggy soil or overwatering.

Once warmer weather returns, gradually introduce the plant to sunlight and plant it outdoors after the last chance of frost has passed.

Your plant may look quiet now, but with a little patience, it will bounce back beautifully in spring!

We deliver all across the USA—and all year long!

In the cooler months, we include a heat pack in your shipment to keep your plants safe, warm, and cozy during transit. No matter the season, we take extra care to make sure your plants arrive healthy and ready to grow!

Once you place your order during business hours, we typically ship all orders within 72 hours.

Transit usually takes 2–5 days, depending on your location and USPS schedules. While we do our best to ensure timely delivery, occasional delays with USPS can happen.

Shipping costs are automatically calculated at checkout based on factors like the weight of your order and your shipping location.

You’ll see the exact shipping price before you finalize your purchase—no surprises!

We ship your plants via USPS, and they’ll arrive in a sturdy brown box clearly labeled “Live Plants” to ensure careful handling.

Be on the lookout for your plants in your mailbox or doorstep—sometimes they fit right in the mailbox!

Once your order ships, you’ll receive an email from greenhousematt@gmail.com with your tracking details.

Be on the lookout for your plants in your mailbox or doorstep—sometimes they fit right in the mailbox!

Unfortunately, we’re not able to add items to an order once it’s placed because we don’t keep credit card info for your security.

If you’d like to combine orders, you can:

• Cancel your original order and place a new one with everything you want, or
• Place a second order and contact us as soon as possible.

If time allows, we’ll do our best to ship both orders together in one box to save on shipping costs. Just call us at 330-239-0506 or email greenhousematt@gmail.com with both order numbers.

We stand behind the quality of our plants and want you to be happy!

It’s normal for live plants to show some stress after shipping. We recommend pruning off any damaged foliage to help your plant focus its energy on fresh, healthy growth.

If your plant’s condition is worse than minor shipping stress, please email us at greenhousematt@gmail.com with a photo and your order number. We’ll be happy to replace or refund your purchase.

No problem! Please email us at greenhousematt@gmail.com and include your order number in the message. We’ll be happy to help you with the cancellation process.

The sooner you reach out, the better—especially if your order hasn’t shipped yet!

While we’re happy to share advice and gardening tips, we don’t offer formal garden design services.

If time allows, we’ll gladly suggest plants that work well in your conditions. However, due to the high volume of emails, we can’t provide personalized design consultations for every request.